Customer Service Representative

Company Description

University Living is a leading global student housing marketplace with a technology-enabled platform offering 2 million beds in 65K properties across 515 international education hubs. Our focus is on helping 2 million students across 1000 universities to find, compare, and book value-for-money accommodation based on their budget, desired location, and other preferences. In addition to our core service, we offer 10 value-added services and a Property Management System, making us a one-stop-shop for everything related to student housing.

Role Description

This is a full-time on-site role for a Customer Service Representative located in Noida. The Customer Service Representative will be responsible for handling customer inquiries, complaints, and feedback via phone, email, or chat. The role involves providing information about our products and services, resolving product or service problems, and ensuring customer satisfaction.

Qualifications
 Customer Service. Customer Support, and Customer Satisfaction skills
 Excellent verbal and written communication skills
 Knowledge of Microsoft Office and G Suite
 Ability to work independently and as part of a team
 Experience in a customer service or support role
 Fluency in English and Hindi
 Ability to multitask, prioritize, and manage time effectively,