Customer Relationship Management Executive

Company Description-

JCBL Accessories is a leading organization committed to delivering high-quality automotive products and accessories. We pride ourselves on enhancing the customer experience through innovative solutions and exceptional service and ensuring customer satisfaction .

Role Description-

We are looking for a full-time, on-site Customer Relationship Management (CRM) Executive at our Gurugram location. The CRM Executive will play a crucial role in managing customer relationships, addressing queries, generating leads, and supporting the sales team. The role requires effective communication, strong analytical skills, and a commitment to enhancing customer satisfaction.

Key Responsibilities-
 Outbound Calling: Initiate and manage outbound calls to build and maintain strong customer relationships.
 Customer Queries: Address inquiries, resolve issues, and provide product or service information over the phone.
 Lead Generation: Identify and qualify leads through proactive phone interactions.
 Data Management: Accurately record call details and update customer profiles in the CRM system.
 Follow-up Calls: Conduct follow-ups to ensure customer satisfaction, gather feedback, and promote additional services.
 Sales Support: Collaborate with the sales team by sharing customer insights and leads to enhance sales strategies.

Qualifications-
 Strong communication and customer experience management skills.
 Sales proficiency and experience in supporting sales teams.
 Excellent interpersonal and problem-solving abilities.
 Experience with CRM software is a plus.
 Bachelors degree in Business Administration or a related field.,