Job Details
Company Description
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Role Description
This is a full-time, on-site role for a Customer Relationship Management Manager located in Pune. The Customer Relationship Management Manager will be responsible for managing all aspects of customer engagement with the company, including analyzing customer data, identifying trends, and developing strategies to improve customer satisfaction. The Customer Relationship Management Manager will also collaborate closely with cross-functional teams to proactively address customer needs, and will identify opportunities for growth and expansion of the company's customer base.
Qualifications
Bachelor's degree or higher in Business Administration, Marketing, Communication, or a related field
Minimum 5 years of experience in customer relationship management, or related field
Excellent analytical, communication, and problem-solving skills
Ability to work collaboratively with cross-functional teams, and to lead and. motivate team members to achieve common goals
Experience with CRM software and tools
Experience in managing and interpreting customer data and feedback
Experience in identifying and implementing process improvements to enhance customer experience,
Other Details
- Industry BFSI
- Recruiter Details Perfecto adecom private limited
- Job Tags customer relationship management, relationship management
- Job Type Full time
Recruiter Details
- Perfecto adecom private limited
- Other Maharashtra
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Company Details
Perfecto adecom private limited
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