Customer Relationship Management Manager

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Employer: Bigul by Bonanza Portfolio

Position: Chief Technology Officer

Years of Experience: 5+ Years

Community Location: Sanpada, Navi Mumbai

Employment Type: Full-Time

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Company Overview (https://mckinleyrice.com/)

McKinley Rice is not just a company; it's a dynamic community, the next evolutionary step in the world of professional development. Spiritually, we're a hub where individuals and companies converge to unleash their full potential. Organizationally, we are a conglomerate composed of various entities, each contributing to the larger narrative of global excellence.

Redrob by McKinley Rice: The Next Frontier in Professional Development

Propelled by a substantial 4-million-dollar pre-seed investment from top venture capitalists in Korea, Redrob emerges as McKinley Rice's latest venture, marking a new chapter in its expansion. Proudly introducing Redroba groundbreaking AI platformwe're set to redefine professional development.

Going beyond traditional academic measures, Redrob embodies our commitment to nurturing talents and bridging the gap between industry demands and professionals" aspirations. Fueled by our funded growth, we're poised to revolutionize recruitment and assessments, ensuring candidates are not just academically proficient but also industry-ready.

Redrob is the cornerstone of our vision to catalyze the formation of A-grade teams for organizations. Through seamless recruitment processes, we aim to be the indispensable right hand, facilitating the creation of high-caliber teams that surpass industry standards.

Know Bigul by Bonanza (www.Bigul.co)

At Bigul, we are working passionately to create an ecosystem for smart investors and traders to envisage, build and execute their Mantra. Bigul, an innovative FinTech platform, originates from Bonanza Portfolio Limited, one of India's most significant and long standing brokerage houses. Bigul has fundamentally transformed the public perception of stock market brokerage, instilling trust where skepticism once prevailed. The strength of Bigul lies in its team - a synergistic blend of seasoned financial experts and dynamic technologists. Bigul stands as a testament to the fusion of technology, financial expertise and customer relationships nurtured by Bonanza.

How to become a part of Bigul and enjoy the benefits:

 Step 1: Fill in the application form and register via RedRob.

 Step 2: Clear the interview process.

 Step 3: Be a part of the team at Bigul!

About the role- We are seeking a skilled and proactive CRM Systems Manager to join our team. This role will be pivotal in managing our CRM software, telephony software, and service ticket management software. The ideal candidate will have a deep understanding of CRM systems and will be responsible for designing solutions, problem-solving, and optimizing these systems to derive maximum value and efficiency

EXPERIENCE

Duties you'll be entrusted with:
 CRM Management: Oversee and manage the companys CRM system, ensuring it meets business needs and supports customer relationship management processes effectively.
 Telephony Software: Manage and optimize telephony software systems to enhance customer interactions and streamline communication processes.
 Service Ticket Management: Administer service ticket management software, ensuring efficient handling of customer issues and inquiries.
 System Integration: Collaborate with IT and other departments to integrate CRM and related systems with other business applications and databases.
 Solution Design: Design and implement CRM solutions and enhancements to improve operational efficiency and customer experience.
 Data Analysis: Utilize CRM data analytics to generate insights and drive strategic decisions, improving sales and service processes.
 Training and Support: Provide training and support to end-users on CRM system functionalities and best practices.
 System Maintenance: Ensure regular maintenance, updates, and troubleshooting of CRM and related systems to minimize downtime and ensure optimal performance.
 Vendor Management: Manage relationships with CRM software vendors and service providers, ensuring service level agreements are met.

Expectations from you:

Basic Requirements
 Experience: Minimum of 5 years of experience in CRM administration, preferably in a fast-paced environment.
 Technical Skills: Proficiency in CRM software (e.g., Salesforce, Microsoft Dynamics, HubSpot), telephony software, and service ticket management systems.
 Problem-Solving Skills: Strong analytical and problem-solving abilities, with a proactive approach to identifying system issues and implementing effective solutions.
 Communication: Excellent communication skills with the ability to collaborate effectively with cross-functional teams and stakeholders.
 Project Management: Experience in managing CRM system projects from inception to completion, ensuring timely delivery and adherence to budget.
 Continuous Improvement: Commitment to continuous learning and improvement, staying updated on CRM trends and best practices.
 Bachelors Degree: Bachelors degree in Computer Science, Information Systems, Business Administration, or a related field is preferred.,