Inside Sales Specialist

Department: Inside Sales
 Designation: Inside Sales Specialist
 Location: Worli, Mumbai.

Responsibilities:
 Manage incoming phone calls
 Generate sales leads & Working on Existing leads.
 Identify and assess customers needs to achieve satisfaction
 Build sustainable relationships and trust with customer accounts through open and interactive communication
 Provide accurate, valid and complete information by using the right methods/tools
 Meet personal/customer service team sales targets and call handling quotas
 Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
 Keep records of customer interactions, process customer accounts and file documents
 Follow communication procedures, guidelines and policies
 Take the extra mile to engage customers
 Cold calling

Skills:
 Proven experience of lead generation & cold calling.
 Track record of over-achieving quota
 Strong phone contact handling skills and active listening
 Familiarity with CRM systems and practices
 Customer orientation and ability to adapt/respond to different types of characters
 Excellent communication and presentation skills
 Ability to multi-task, prioritize, and manage time effectively

Interested candidates can share their updated resumes on hidden_email,