Customer Service Executive (International)

Job Title: Customer Service Executive (International)
Company: Vedika Technologies
Location: Logix Technova, Noida Sector 132
Salary: 18000 to 25000 INR Per Month Fixed (No target based)
Experience Required: Minimum 1 Year
Job Timing: 1 PM to 9 PM
Job Type: Initially Work From Office (Potential for Work From Home later)

Work Experience: Candidate must have at least 1 year of experience working in an international call center.

Responsibilities:
 Contact leads generated online and engage with them effectively to promote company offers and services.
 Provide detailed information about company products and services, addressing customer queries and concerns to facilitate sales conversions.
 Follow up with potential customers via phone calls and emails to nurture leads and ensure customer satisfaction.
 Collaborate with the sales and marketing teams to achieve sales targets and improve customer engagement.
 Maintain accurate records of interactions with customers in the CRM system.

Skills Required:
 Minimum 1 year of experience in a customer service role within an international call center environment.
 Strong verbal communication skills and the ability to articulate information clearly and persuasively.
 Excellent interpersonal skills with a customer-focused approach to handle inquiries and resolve issues efficiently.
 Proficiency in using CRM software and other communication tools.
 Ability to work independently and as part of a team in a fast-paced environment.

Qualifications:
 High school diploma or equivalent; additional certification in customer service is a plus.
 Proven track record of meeting or exceeding customer service goals in an international setting.
 Flexibility to adapt to changing work schedules and potential remote work arrangements.

Benefits:
 Competitive fixed salary with no target-based incentives.
 Opportunity to work in a professional and supportive work environment.
 Potential for remote work based on company policies and performance.

How to Apply: Interested candidates with the required experience are encouraged to apply through the career section of our website at www.vedikatpl.com.

Job Type: Full-time

Benefits:
 Work from home

Schedule:
 UK shift

 Performance bonus

Education:
 Higher Secondary(12th Pass) (Preferred)

Experience:
 total work: 1 year (Preferred)
 Customer service: 1 year (Preferred)

Language:
 English (Preferred)
 Hindi (Preferred)

Work Location: In person,