Customer Service Executive (International BPO)

Designation: Customer Service Executive (Voice Process)
 Experience - 0.6 to 7 Years in International Call Center (Voice Process). Open to freshers as long as they have good verbal communication skills in English.
 Salary: Not a bar for deserving candidates
 Location - Nagpur

Roles and Responsibilities:
 Maintaining a positive, empathetic and professional attitude toward customers at all times.
 Responding promptly to customer inquiries.
 Acknowledging and resolving customer complaints.
 Keeping records of customer interactions, transactions, comments and complaints.
 Build know-how on the product line to provide customers with quick & relevant solutions / information.
 Process orders, forms and applications.
 Identify and escalate priority issues.
 Whenever necessary, route calls to appropriate channel / resource person.
 Ensure follow up on customer calls where necessary.
 Complete call logs.
 Complete call reports.

Soft Skills Needed:
 Good verbal and written communication skills in English.
 Patient & attentive listening & comprehension.
 Customer service orientation.
 Attention to detail.
 Team work.

If you think you have the zeal and potential to work with such a competent Company we are looking forward to hire you!!!!. We request you to go through the website before appearing for interview. Interested candidates can mail their resume at hidden_email,