Customer Service Executive

Jobroots Consultancy And Recruitment is seeking a dynamic and enthusiastic customer service executive to join our team. As a customer service executive, you will play a critical role in ensuring exceptional client interaction and satisfaction. Your effective communication skills, proficiency in MS Excel and MS Office, along with your strong written English proficiency, will be key to your success in this role.

Key Responsibilities
 Provide outstanding customer service by promptly responding to client inquiries and resolving any issues or concerns in a timely and professional manner
 Interact with clients via phone, email, and chat, ensuring a positive and personalized experience that builds and maintains strong client relationships
 Utilize MS Excel and MS Office to accurately maintain and update client records, ensuring all information is current and accessible for future reference
 Collaborate with internal teams to address and resolve client inquiries, escalating complex. issues when necessary to ensure prompt resolution
 Proactively identify opportunities to improve customer service processes and procedures, implementing innovative solutions to enhance overall client satisfaction
 Communicate effectively with team members and other departments, providing regular updates on client concerns and feedback, and fostering a collaborative work environment
 Work on staying up-to-date on industry trends and developments, continuously expanding your knowledge to provide clients with the most accurate and relevant information

Requirements
 Excellent verbal and English communication skills
 Minimum qualification needed HSC passed
 Minimum experience of 6 months in international/domestic BPO sales/customer service
 Willingness to work for sales campaigns
 Fresher and more experienced with excellent communication can be considered

Note
 Night/day/rotational shifts
 Age criteria 18 to 40
 We provide pickup and drop as well

If you have a passion for delivering exceptional customer service, possess strong communication and interpersonal skills, and are eager to join a dynamic team, then we want to hear from you.

About Company: Founded in 2017 by Mr. Jenil Ashok Harmale and Mr. Pranil Ganesh Sonavne, Jobroots Consultancy and Recruitment was established with the primary goal of delivering quality services efficiently within the human resource sector. Our specialization lies in identifying immediate joiners for mid-level hiring.

We take pride in being a dependable human resource management firm. As a job placement agency, we are dedicated to offering consultancy services for recruitment to diverse organizations. India possesses an exceptional wealth of human resources, surpassing that of many other countries. As recruitment consultants in India, we are committed to harnessing these opportunities to the fullest,