Customer Service Executive International Sales

Role
Managing backend sales support for International Markets

Position Title:
Customer Service Executive  International Sales

Department:
Sales & Marketing

Grade/Level
Executive

Reporting To:
International Sales Manager

Key Activities & Responsibilities

Managing the Export Operation:
 Order booking, sending PI, planning dispatch according to customer need
 Sending CI, PL, BL & other documents to customer
 Taking care of license requirements as per different countries need

Handling Marketing Operations:
 Ensuring the requirement of POSM to the customer

Customer Service:
 Handling customer queries
 Timely response to customers

Collaborating with different departments:
 Collaborating with different departments to make sure that Sales, Marketing, Service Queries, Deliveries, etc. are handled efficiently

Operational Support to the Front-Line Managers:
 Supporting the front-line managers with the operational support

MIS Management:
 Generating and maintaining the various MIS reports

Claim Handling:
 Checking with technical team the reason of defect in the tire once received claim from the customer. If manufacturing defect, then informing the customer about the exact claim amount & compensating the claim amount

Education and Experience Required

Education: PGDM/MBA from B Schools (Tier I & II), Freshers/Experienced
Experience: 0 to 2 years,