Customer Service Executive

Key Responsibilities
 Handle customer phone calls
 Act as the point of entry for booking/bills of lading/import inquiries
 Work on end-to-end import cycle process
 Handle case correspondence with customer on potential claim requests
 Act as a point of entry for bills of lading inquiries
 Handle documentation exceptions and hard errors, acting proactively to resolve problems to guarantee the service delivery
 When required, handle B/L amendments for urgent cases
 Work on billing additional costs/fees to the customer where applicable
 Process invoice amendments (reversals) received via e-mail
 Handle bill of lading release requests (Telex release, certificates)
 Proactively act to improve customs and documentation processes (e.g. monitoring of SI quality and time, revenue handling, customer profile)
 Build expertise in all topics related to export documentation
 Follow standard processes and new requirements as communicated by management

About Company: At Cygnus A.D. Consulting, we specialize in outsourced human capital management and digital solutions for your organization. We excel in delivering flexible and pragmatic employment & business support functions that are imperative for the growth of your business,