Customer Relationship Management Executive

Company Description

TradeIndia.com - Infocom Network Private Limited is India's largest B2B marketplace with over 10 million registered users. Our platform offers global buyers and sellers a reliable space to connect and find trustworthy business partners. We focus on promoting Indian manufacturers, exporters, importers, and service providers and helping them reach global markets. We offer a wide range of value-added services designed to make it easy for buyers to contact and source products from Indian sellers. Our platform provides the most comprehensive, updated detailed listings of sellers, covering all types of products and services offered by them. Our mission is to be the single platform for all your global buy and sell needs. To learn more about us, visit https://www.tradeindia.com/.

Role Description

This is a full-time Customer Relationship Management Executive role located in Noida. As a Customer Relationship Management Executive, you will be responsible for building and. maintaining strong relationships with clients, tracking customer interactions, and identifying opportunities for continuous improvement. You will also ensure that customer issues are resolved quickly and effectively and that customer satisfaction is maintained at a high level. Additionally, you will collaborate with cross-functional teams to identify business opportunities and provide customized solutions. This is an on-site position.

Qualifications
 Bachelor's or Master's degree in Business Administration or related field.
 Fresher or Experience both are considerable.
 Excellent communication and interpersonal skills.
 Strong problem-solving and analytical skills
 Ability to work in a fast-paced environment and manage multiple tasks simultaneously
 Attention to detail and willingness to learn and adapt to new technologies
 Proficiency in Microsoft Office Suite and Customer Relationship Management software
 Experience in B2B industry is a plus.
 Demonstrated ability to meet and exceed customer expectations.
 Team player who can work with cross-functional teams to identify opportunities and solutions that drive business growth and customer satisfaction,