Zoconut

Hot0 days ago

Customer Service Representative

Zoconut
0 to 4 Yrs
  • Regular
  • Job Details

Job Details

    Company Description Zoconut is an e-Clinic Platform for Dietitians and Nutritionists based in Delhi, India. The company's vision is to become a world leader in technology for the health and nutrition/fitness industries. Zoconut's mission is to help a million people achieve their health and fitness goals by 2030 through intelligent software solutions for healthcare and fitness institutions. Role Description This is a full-time on-site role for a Customer Service Representative at Zoconut in Delhi, India. The Customer Service Representative will provide customer support, ensure customer satisfaction, and deliver a positive customer service experience daily. Key Responsibilities: Provide timely and effective support to customers via various channels (phone, email, chat). Address and resolve customer issues and concerns with empathy and professionalism. Assist customers with product-related queries, troubleshooting, and guidance on using our platform. Maintain a deep understanding of Zoconut's products and services to provide accurate information. Collaborate with other departments to ensure customer feedback is communicated and acted upon. Continuously seek opportunities to enhance the customer experience and suggest improvements. Qualifications Customer Service Representatives, Customer Support, Customer Satisfaction, and Customer Service skills Customer Experience expertise Strong communication and interpersonal skills Ability to empathize with customers and address their needs effectively Problem-solving and conflict-resolution abilities Experience in the healthcare or wellness industry is a plus Bachelor's degree in a relevant field Remuneration CTC of INR 3,00,000-4,20,000 per annum. Work Timings: 10 am to 7 pm (Mon-Sat) If you are passionate about providing exceptional customer service and are excited about contributing to a company that is revolutionizing health and nutrition technology, we would love to hear from you!,

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  • Zoconut
  • Delhi
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Company Details

Zoconut

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