Job Details
Maxamtech Digital Ventures
Customer Service Representative- Manager
Location: Pune, Kalyani Nagar
Shift Time: 9:30am -6:30pm
Role type: Fulltime
About Maxamtech
Maxamtech Digital Ventures Powers gaming for large business houses, OTTs , Telecoms to retain, engage and monetize their existing user base via Games 360 platform and innovative gaming formats for all gamers and age groups.
Our Product - https://www.qgamesmela.com/
Overview
The Customer Service Manager is a crucial role within the organization, responsible for providing leadership to the customer service team and ensuring exceptional customer satisfaction. This role plays a key part in driving the team's performance and fostering a positive customer service experience.
Key Responsibilities
Supervise and support the customer service team in handling customer inquiries and resolving issues efficiently
Monitor team performance and conduct regular coaching and training sessions to enhance skills
Set clear team. goals and objectives, ensuring alignment with organizational objectives
Develop and implement customer service policies and procedures to optimize efficiency
Handle escalated or complex customer issues, providing solutions and ensuring customer satisfaction
Assist in recruitment and onboarding of new team members
Generate reports and provide insights on team performance and customer feedback
Collaborate with other departments to improve overall customer experience
Stay updated with industry trends and best practices to continuously improve service standards
Lead by example by demonstrating excellent customer service skills
Required Qualifications
Bachelor's degree in Business Administration or a related field
Proven experience in a customer service role, with at least 2 years in a leadership or supervisory position
Excellent communication and interpersonal skills
Strong problem-solving abilities and the capability to handle difficult situations
Demonstrated ability to prioritize and manage multiple tasks effectively
Proficiency in using customer service software and MS Office applications
Ability to analyze data and generate insights for process improvements
In-depth understanding of customer service principles and practices
Leadership skills with the ability to motivate and develop team members
Customer-oriented mindset with a focus on delivering exceptional service
Skills: service standards,ms office,customer feedback,generate reports,customer service team,clear team goals and objectives,customer service policies and procedures,handle escalated or complex customer issues,
Other Details
- Industry Internet / E-Commerce
- Recruiter Details Maxamtech Digital Ventures Pvt Ltd
- Job Tags customer service
- Job Type Full time
Recruiter Details
- Maxamtech Digital Ventures Pvt Ltd
- Other Maharashtra
- hidden_email
- hidden_mobile
Company Details
Maxamtech Digital Ventures Pvt Ltd
Related Articles
Data entry may seem simple, but it requires a set of skills for accuracy and efficiency. This article highlights 10 key skills tha...
TCS Recruitment Process is driven by multiple interview rounds. One of the interview rounds where a candidate needs to outperform ...
Preparing for the managerial round interview questions is of high importance to crack the interview. Walk through the blog to gain...
When there is a job opening in any organization, usually recruiters select the candidates who are suitable for the job role. Then ...
Leave application letter for office is important for corporate workspace. Check out the tips, format, and samples to draft the let...
A marriage leave application is an important document that should effectively convey your intention to take leave for your marriag...
Communication barriers can lead to obstacles in the flow of information. Get to know about the types of communication barriers and...
An emergency can occur at any time, the responsibility of being as a working professional is to update your manager or HR departme...