Job Details
1. Team Management
Staff Supervision: Oversee call center agents, ensuring they are well-trained, motivated, and adhere to clinic protocols.
Training and Development: Organize training sessions for new hires and ongoing development for existing staff to enhance skills and knowledge about slimming and cosmetic services.
Scheduling: Manage staff schedules to ensure adequate coverage during peak hours and handle any staffing issues that arise.
2. Customer Service
Quality Assurance: Monitor call interactions to ensure high standards of customer service, professionalism, and adherence to clinic policies.
Complaint Resolution: Handle escalated customer complaints and issues, providing effective solutions and ensuring customer satisfaction.
Service Improvement: Analyze customer feedback and call metrics to identify areas for improvement and implement strategies to enhance service quality.
3. Operational Management
Workflow Optimization: Develop and implement procedures to streamline call center operations and improve efficiency.
Performance Tracking: Track and analyze performance metrics such as call volume, average handling time, and conversion rates to assess team performance and identify areas for improvement.
Technology Management: Ensure the call center systems and technologies are up-to-date and functioning correctly, and work with IT teams to address any technical issues.
4. Collaboration and Communication
Interdepartmental Coordination: Work closely with other departments, such as marketing, sales, and medical staff, to ensure a cohesive approach to customer engagement and service delivery.
Reporting: Prepare and present regular reports on call center performance, customer feedback, and other key metrics to clinic management.
5. Sales and Marketing Support
Promotion of Services: Assist in promoting the clinic's services, specials, and events during customer interactions to drive sales and appointments.
Lead Management: Manage and follow up on leads generated through calls, ensuring potential clients are nurtured effectively and converted into appointments.
6. Compliance and Regulations
Adherence to Policies: Ensure that all call center activities comply with relevant laws and regulations, including data protection and privacy laws.
Best Practices: Implement best practices in customer service and call center operations to maintain the clinic's reputation and regulatory compliance.
7. Customer Experience Enhancement
Personalization: Develop strategies to provide personalized service to clients, enhancing their overall experience and satisfaction with the clinic.
Feedback Implementation: Use customer feedback to make improvements to service offerings and call center processes.
Job Type: Full-time
Benefits:
Flexible schedule
Schedule:
Day shift
Morning shift
Ability to commute/relocate:
Gachibowli, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Preferred)
Education:
Bachelor's (Preferred)
Experience:
total work: 2 years (Required)
Work Location: In person
Speak with the employer
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Expected Start Date: 10/08/2024,
Other Details
- Industry BPO / Call Center
- Recruiter Details Rich Slimming And Cosmetic Clinic
- Job Tags customer service, quality assurance
- Job Type Full time
Recruiter Details
- Rich Slimming And Cosmetic Clinic
- All India
- hidden_email
- hidden_mobile
Company Details
Rich Slimming And Cosmetic Clinic
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