Customer Relationship Manager

Company : Zucol Group

Job Profile: Customer Relationship Manager

Salary: upto 30k p/m

Experience: Min 1-2 years

Location: Gurgaon

Key Responsibilities:

Develop and maintain strong relationships with key customers.

Act as the primary point of contact for customer inquiries and issues.

Onboarding technical assistance + DEMO for clients with technical support team.

Assisting sales team in activation of branches.

Collaborate with internal teams to ensure timely resolution of customer concerns (technical support).

Identify opportunities to enhance customer satisfaction and drive loyalty.

Monitor customer feedback and suggest improvements to products and services.

Analyze customer data to identify trends and insights.

Prepare regular reports on customer interactions and satisfaction metrics for management.

Customer retention and upselling with additional Zucol products.

Receiving, forwarding and ensuring closure of leads received through various modes through internal CRM.

Conduct regular check-ins with customers to ensure their needs are met.

Develop strategies to win back former customers and reduce churn.

Qualifications:

Bachelors degree in Business, Marketing, or related field.

Proven experience as a Customer Relationship Manager or similar role 1-2 yrs

Strong interpersonal and communication skills.

Ability to analyze data and make informed decisions.

Excellent problem-solving abilities.

Proficiency in CRM software and Microsoft Office Suite.

Strong organizational skills and attention to detail.

Ability to work independently and as part of a team.

Benefits:

Competitive salary

Health insurance

Paid time off and holidays

Opportunities for professional development

Work from office is a must.

Job Type: Full-time


Jadwal:
 Day shift

Application Question(s):
 Do you speak Tamil, kaanad, Telgu, Malyali 
 Our salary budget is upto 30k , if you are comfortable with it then only apply 

Education:
 Bachelor's (Required)

Experience:
 total work: 1 year (Required)

Language:
 English (Required)

Location:
 Gurgaon, Haryana (Required)

Work Location: In person,