Customer Relationship Manager (CRM)

Responsibilities:

- Manage a team of inbound and outbound calling. The team would be responsible for

communication with clients via calls, emails.

- Team's responsibility is to identify and address client needs with a goal of complete satisfaction.

- Provide expert answers to questions about Projects, work flow,products, pricing, and availability.

- Recommend improvements to processes for improved company efficiency.

- Developing specific goals and plans to prioritize, organize, and accomplish the key KRAs of the team

- Overseeing Team Leader's manpower to ensure the daily incoming channel of client inquiries &concerns is not missed.

- Implementation of systems and processes to improve the efficiency

- Implements communication plan for meetings and written reports/meeting minutes to keep client

and project resources informed

- Responsible for training the team about projects, professional handling of clients, policies, various

performance metrics.

Skills and Qualifications:

-Minimum 1yr of experience is required.

- Real Estate, Warehousing, construction, infrastructure or Industrial background in managing client relationships is preferred.

- Strong knowledge in creating a dashboard of the required report to track the overall performance of the team.

- Should be decisive and have problem solving approach.

- Strong communication skills, including active listening and clear articulation.

- Ability to solve problems and alleviate conflicts or escalate tactfully

- Ability to multitask, manage time, and prioritize

- Proven experience in managing large customer relationship team

- Ability to scale the operations

Job Type: Full-time


Jadwal:
 Day shift

Experience:
 total work: 1 year (Required)
 CRM: 1 year (Required)

Language:
 English (Required)

Location:
 Gurgaon, Haryana (Required)

Work Location: In person,