Customer Relationship Manager

We are seeking an experienced and customer-centric Customer Relationship Manager to build and maintain strong relationships with our clients. The successful candidate will be responsible for managing client accounts, ensuring customer satisfaction, and identifying opportunities for growth and retention.

Responsibilities
 Serve as the primary point of contact for assigned client accounts, building trust and fostering long-term relationships
 Monitor client satisfaction levels and proactively address any concerns or issues that may arise
 Conduct regular check-ins and account reviews with clients
 Maintain accurate and up-to-date client records in the company's CRM system
 Analyse client data to identify trends, opportunities, and areas for improvement
 Develop and implement account management strategies to maximise client retention and loyalty
 Coordinate with internal teams, such as property management and finance, to ensure seamless service delivery
 Stay up-to-date with industry trends, market conditions, and competitive landscape to provide informed advice to clients

Requirements
 Bachelor's degree in business, marketing, or a related field
 2+ years of customer relationship management experience, preferably in the real estate industry
 Proven track record of building and maintaining strong client relationships
 Excellent communication and interpersonal skills, with the ability to engage and influence clients at all levels
 Strong analytical and problem-solving skills, with the ability to identify and resolve client issues
 Proficient in CRM software and Microsoft Office suite
 Ability to work independently and collaborate effectively with cross-functional teams
 Excellent time management and organisational skills, with the ability to manage multiple client accounts simultaneously
 Commitment to providing exceptional customer service and achieving client satisfaction
 Knowledge of real estate market trends, regulations, and best practices,