Human Resources Operations Representative

About this role:

Wells Fargo is seeking a Human Resources Operations Representative

In this role, you will:

This role is part of a Global Delivery team that provides support for U.S. and international HR processes, and key stakeholders will predominantly be U.S. HR business partners. This role reports to the Global Delivery leader for HR India and the Philippines.


Assists employees on matters regarding personnel forms, records, and procedures. May prepare input forms for automated data processing system. Utilizes the company's internal human resources information systems (HRIS) to perform duties. Requires working knowledge of company personnel policies and procedures in an assigned area.

Responsibilities
 Leveraging various Human Resources tools such as Workday, perform employee record look ups to research, validate and report out data, as requested
 Partner with Employee Care to provide Tier 2 support to inquiries and questions related to HR programs and manage, update and close HR Help Desk cases as assigned
 Perform verifications of data based on defined criteria to ensure quality and accurate submissions and data matches (Quality Assurance monitoring and spot checks)
 Departmental report creation, analysis with compiling statics to identify trends.
 Provide support to a variety of HR activities across various HR functions such as benefits support and administration, compensation administration, performance management administration, learning administration, and so on (as needed on full time or project basis, with an opportunity to rotate across multiple HR domains)
 Provide support to other HR activities, as needed.
 Data and Metrics creation
 Support human resources operations; proactively seek ways to improve process by offering ideas
 Work within internal human resources information systems (HRIS; such as ServiceNow and Workday) to resolve broader issues or inquiries
 Assist employees on human resources related issues providing moderately complex policy interpretation
 Review employee files and furnish information to authorized persons Collect data and prepare operational and personnel reports; coordinate projects as requested
 Receive direction from supervisor and escalate non-routine questions

Required Qualifications
 2+ years of Human Resources operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:
 2-3+ years of human resources experience, clerical or customer service experience, or a combination of both
 Ability to work nights, weekends, and/or holidays as needed or scheduled
 Willingness to work on-site at stated location on the job opening
 Flexibility to work different shifts
 Requires a working knowledge of some aspect of an HR function, and an understanding of HR policies and procedures
 Strong analytical skills with high attention to detail and accuracy
 Strong communication skills (written and verbal), and able to build strong relationships with internal and external clients
 High capacity for managing multiple tasks at one time
 Ability to effectively manage high volume administrative tasks, data entry and high accuracy
 Ability to maintain a high degree of confidentiality
 Working knowledge of Microsoft Outlook tools, Excel and basic reporting tools
 Ability to correspond with customers, responding to their questions and concerns with detailed information
 Ability to navigate multiple computer system windows, applications, and utilize search tools to find information
 Solid problem solving skills
 Knowledge of HR systems (Workday/ServiceNow) is desirable
 Ability to work in a complex matrix environment, encompassing a broad mix of cultures and client groups
 Ability to excel in a high production environment while ensuring high quality work.
 Meticulous and organized
 Customer service focus with the ability to respond to requests in a timely manner
 Excellent verbal, written, and interpersonal communication skills
 Good quality review skills
 Intermediate Microsoft Office (Word, Excel, and Outlook) skills
 Knowledge and understanding of human resources
 Strong administrative skills
 Strong attention to detail and accuracy skills
 Strong organizational, multi-tasking, and prioritizing skills
 Experience meeting high production and quality standards in a fast paced, development and production support environment

Posting End Date:
 Job posting may come down early due to volume of applicants.

We Value Diversity


Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.


Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.,