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Wells Fargo
1 week ago
Senior Human Resources Operations Representative - US Payroll & Benefit Management
Wells Fargo
4 to 8 Yrs
- Regular
- Job Details
Job Details
- About this role:
Wells Fargo is seeking a Senior Human Resources Operations Representative.
This role is part of a Global Delivery team that provides support for U.S. and international HR processes, and key stakeholders will predominantly be U.S. HR business partners. This role reports to the Global Delivery leader for HR India and the Philippines.
Responsibilities
Leveraging various Human Resources tools such as Workday, perform employee record look ups to research, validate and report out data, as requested.
Partner with Employee Care to provide Tier 2 support to inquiries and questions related to HR programs and manage, update and close HR Help Desk cases as assigned.
Perform verifications of data based on defined criteria to ensure quality and accurate submissions and data matches (Quality Assurance monitoring and spot checks)
Departmental report creation, analysis with compiling statics to identify trends.
Provide support to a variety of HR activities across various HR functions such as benefits support and administration, compensation administration, performance management administration, learning administration, and so on (as needed on full time or project basis, with an opportunity to rotate across multiple HR domains)
Required Qualifications
4+ years of human resources experience, clerical or customer service experience, or a combination of both
Requires a working knowledge of HR Benefits function, and an understanding of US Leaves policies and procedures
Strong analytical skills with high attention to detail and accuracy
Strong communication skills (written and verbal), and able to build strong relationships with internal and external clients
Ability to effectively manage high volume administrative tasks, data entry and high accuracy
Ability to maintain a high degree of confidentiality
Working knowledge of Microsoft Outlook tools, Excel and basic reporting tools
Ability to correspond with customers, responding to their questions and concerns with detailed information
Knowledge of HR systems (Workday/ServiceNow) is desirable
Ability to work in a complex matrix environment, encompassing a broad mix of cultures and client groups
Customer service focus with the ability to respond to requests in a timely manner
Excellent verbal, written, and interpersonal communication skills
Intermediate Microsoft Office (Word, Excel, and Outlook) skills
Knowledge and understanding of human resources
Strong administrative skills
Strong attention to detail and accuracy skills
Strong organizational, multi-tasking, and prioritizing skills
Job Expectations
Ability to work nights (1:30 pm - 10:30 pm), weekends, and/or holidays as needed or scheduled
Willingness to work on-site at stated location on the job opening
Flexibility to work different shifts
Posting End Date:
28 Aug 2024
Job posting may come down early due to volume of applicants.
We Value Diversity
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.,
Other Details
- Industry BFSI
- Recruiter Details Wells Fargo
- Job Tags payroll, quality assurance
- Job Type Full time
Key Skills
- Human Resources
- Workday
- Data Validation
- Quality Assurance
- Data Analysis
- Compensation Administration
- Performance Management
- Microsoft Outlook
- Excel
- Customer Service
- Confidentiality
- ServiceNow
- Interpersonal Communication
- Microsoft Office
- Risk Mitigation
- Compliance
- Governance
- Employee Care
- HR Programs
- Report Creation
- Benefits Support
- Learning Administration
Recruiter Details
- Wells Fargo
- Hyderabad
- hidden_email
- hidden_mobile
Company Details
Wells Fargo