Operations Trainee

Company Description

VIOSA is India's first AI-powered unified EdTech platform based in Mumbai. The platform helps graduates and freshers acquire sectoral-based competencies, develop professional profiles, and guides them towards achieving their career aspirations.

Role Description

This is a full-time on-site role for an Operations Intern at VIOSA in Mumbai. The Operations Intern will be involved in various day-to-day tasks related to operations management, project management, and sales within the organization.

Job Description

Key responsibilities:

1. Respond to customer inquiries through various communication channels, providing accurate information and resolving issues promptly

2. Collaborate with the operations team to process and track customer orders, ensuring timely and accurate fulfillment

3. Maintain and update customer databases with accurate information and generate reports on key performance indicators

4. Assist in analyzing data to identify trends and areas for improvement in customer service and operations workflows

5. Identify opportunities for process optimization and efficiency within customer service and operations

6. Collaborate with cross-functional teams, including marketing and sales, to ensure seamless communication and information flow

7. Participate in team meetings and contribute ideas to enhance overall company performance

Requirements:

1. Graduates in BA or B.Com (not currently studying)

2. Strong attention to detail and excellent organizational skills

3. Proficient in data entry and computer operations

4. Strong verbal and written communication skills

5. Ability to handle customer inquiries in a friendly and professional manner

6. Reliable and punctual, with a strong work ethic

7. Comfortable working with physical documents and maintaining filing systems

8. Previous experience in data entry, customer support, or related roles

9. Proficient in Microsoft Office Suite (Excel, Word, PowerPoint)

10. Adaptability to a fast-paced, dynamic work environment
 11. Ability to multitask and prioritize in a fast-paced environment,