Customer Support Executive

Company Description

Gymex is a leading Club Management Software Company based in the Mumbai Metropolitan Region. Our cloud-based software automates and organizes every function and activity of gyms and fitness centers, leaving more time to focus on business growth. Gymex is trusted by over 320 gyms and fitness centers across India and provides outstanding customer support.

Role Description

This is a full-time on-site role for a Customer Support Executive. The Customer Support Executive will be responsible for providing online and technical support to gym and fitness center owners, ensuring customer satisfaction, resolving customer complaints, and delivering exceptional customer service. Conducting Online Demo & Training for New & Existing Clients.

Skills & Qualifications:
 Customer Support, Customer Service, and Technical Support skills
 Experience in ensuring customer satisfaction and resolving customer complaints
 Possessing excellent product knowledge to enhance customer. support.
 Excellent verbal and written communication skills in English and Hindi
 Effective problem-solving skills and ability to prioritize tasks
 Basic computer skills (Microsoft Word/ Excel, Internet & Social Media)
 Minimum HSC or Any Graduate,