Customer Service Executive

Position Name: Customer Service Executive

Location: Noida Sector 62

About the Company

Yellow Straw Advertising is an innovative advertising agency located in Noida. Our team comprises alpha geeks who work together to create substantial strategies for brand campaigns. We believe in providing a seamless customer experience and strive to exceed our clients" expectations.

Job Summary:

The Customer Service Executive is responsible for providing technical assistance and support to customers over the phone. This role involves troubleshooting issues, guiding customers through problem-solving processes, and ensuring a high level of customer satisfaction. The ideal candidate will have strong technical knowledge, excellent communication skills, and a customer-focused attitude.

Responsibilities
 Make outbound calls to customers to address their technical issues and inquiries.
 Respond to customer calls in a timely and professional manner.
 Ensure a positive and professional customer experience during each interaction.
 Diagnose and troubleshoot technical issues related to the companys products or services.
 Guide customers through step-by-step solutions over the phone.
 Provide support for software installation, configuration, and updates.
 Identify, research, and resolve customer issues using available resources.
 Escalate complex technical problems to higher-level support teams when necessary.
 Follow up with customers to ensure their technical issues are resolved satisfactorily.
 Educate customers on the features and functionalities of the companys products or services.
 Provide tips and best practices to help customers use the products effectively.
 Maintain detailed records of customer interactions, issues, and resolutions.
 Document common issues and solutions for knowledge base and training purposes.
 Generate reports on technical support activities and customer feedback
 Collaborate with internal teams such as product development, sales, and marketing to address customer needs.
 Provide feedback to these teams to improve products, services, and customer experiences.
 Stay updated on product knowledge, company policies, and industry trends.
 Participate in training sessions and workshops to enhance technical skills and knowledge.

Qualifications:
 1-3 years of experience in a technical support or customer service role.
 Experience in using customer service software and tools (e.g., CRM systems) is a plus
 Strong technical knowledge of the companys products or services.
 Proficiency in troubleshooting hardware and software issues.
 Familiarity with operating systems, networking, and common software applications.
 Excellent verbal and written communication skills.
 Ability to explain technical concepts to non-technical customers clearly and concisely.
 Customer-focused and dedicated to providing excellent service.
 Empathetic, patient, and able to handle stressful situations.
 Strong problem-solving and analytical skills.
 Detail-oriented and organized.
 Proactive and able to work independently as well as part of a team.

Job Types: Full-time, Permanent

Schedule:
 Day shift
 Fixed shift
 Morning shift

Education:
 Bachelor's (Preferred)

Experience:
 total work: 4 years (Required)
 Customer service: 3 years (Required)

Language:
 English (Required)
 Hindi (Required)

Work Location: In person,