Senior Customer Services Executive

Summary

This job is provided by apna.co Job Summary:

We are seeking a customer-focused and phone-savvy Customer Service Associate to join our international voice process team. As a Customer Service Associate, you will be responsible for handling customer inquiries, resolving issues, and providing excellent customer service via phone, email, or chat. Your goal will be to ensure customer satisfaction, resolve issues efficiently, and provide feedback to improve our services.

Key Responsibilities
 Handle customer inquiries and issues via phone, email, or chat
 Provide timely and effective solutions to customer problems
 Communicate with customers in a friendly, professional, and empathetic manner
 Resolve customer complaints and concerns in a fair and transparent way
 Escalate complex issues to senior team members or supervisors as needed
 Document customer interactions and update records in our database
 Provide feedback to improve our products, services, and processes
 Meet or exceed customer service metrics and targets

Work Schedule
 5 days of work, 2 days off (rotational Week off)
 completely night shift.
 Both the way Cab.

Requirements
 Graduation mandatory.
 1-2 years of experience in customer service, preferably in a voice process setting
 Freshers also Eligible for this Role
 Excellent communication, listening, and problem-solving skills
 Ability to work in a fast-paced environment and adapt to changing priorities
 Strong computer skills and familiarity with CRM software
 Ability to work in a team environment and collaborate with colleagues

Preferred Qualifications
 Bachelor's degree in a related field
 Experience in an international customer service setting
 Freshers also can apply

What We Offer
 Competitive salary and benefits package
 Opportunities for career growth and development
 Collaborative and dynamic work environment
 Recognition and rewards for outstanding performance,