Senior Process Executive - Customer Service Representative

Job Description: Job Description: Sr process executive:Location: Pune :Employment Type: Full-Time. Brief About the Role: We are seeking a dedicated and skilled individual with a strong background in customer service. The ideal candidate will possess excellent communication skills ideally within the telecom industry. This role requires a professional who can effectively acknowledge customer issues, demonstrate empathy, and use positive language, to ensure a high level of customer satisfaction. Key Responsibilities:
 Provide first-level resolution to the customers
 Deliver exceptional customer service by acknowledging issues promptly, showing empathy, and using positive language.
 Build rapport with customers through active listening, effective communication, and attention to detail.
 Handle customer objections and concerns efficiently, ensuring a smooth and satisfactory resolution.
 Document and track customer interactions in the service management system.
 Stay up-to-date with product knowledge and industry trends to provide accurate information and support. Required Skills and Qualifications:
 Experience Previous experience in customer service. Experience in the telecom industry is preferred.
 Communication Skills:

Exceptional spoken & Listening skills, with the ability to speak fluently and convey information clearly.
 Customer Service: Demonstrated ability to acknowledge customer issues, show empathy, and use positive language.
 Interpersonal Skills: Ability to build rapport with customers through active listening and effective communication.
 Problem-Solving:Strong objection handling skills and attention to detail in addressing customer concerns.
 Team Player: Ability to work collaboratively within a team and contribute to a positive work environment. Must to adhere and non-negotiables:
 Need to work on US shift timings.
 Need to complete specific and dedicated training programs set by the client.
 Need to complete successfully training within specific timeframe

Preferred Qualifications: Any Graduate What We Offer:
 Competitive salary and benefits package.
 Opportunities for professional development and career growth.
 A supportive and dynamic work environment.,