Customer Service Officer

Company Description

LBS-LAFARE BUSINESS SOLUTIONS is a BPO and IT solutions provider headquartered in Kerala, India. LBS serves clients worldwide with unparalleled quality in BPO and IT services, including Customer Care, Logistics and Supply Chain Coordination and Mobile App Development, and Software Development. Our skilled workforce aligns with our commitment to providing the best customer service for our clients.

Role Description

This is a full-time remote role for a Customer Service Officer. The Customer Service Officer will be responsible for ensuring customer satisfaction through excellent customer support, customer service, and customer experience. The role involves day-to-day tasks such as attending to customers" inquiries, resolving customer complaints, and providing product/service information to customers.

Qualifications
 Interpersonal Skills: The ability to communicate effectively and build positive relationships with customers
 Customer Satisfaction: The ability to. ensure customers" needs are met, and their expectations are exceeded
 Customer Support: The ability to provide timely and effective assistance to customers
 Customer Service: The ability to provide high-quality service to customers through various channels
 Customer Experience: The ability to create a positive and memorable experience for customers
 Excellent written and verbal communication skills
 Ability to work independently and remotely
 A Bachelor's Degree in a relevant field would be beneficial,