Project Manager

Company Description

Merkle, a dentsu company, is a leading data-driven customer experience management enterprise specializing in delivering unique, personalized customer experiences across platforms and devices. With over 30 years of experience, Merkle partners with Fortune 1000 companies and non-profit organizations to optimize their customer portfolios. Its expertise in data, technology, and analytics enables it to gain insights into consumer behavior, driving hyper-personalized marketing strategies. Merkle's consulting, creative, media, analytics, data, identity, CX/commerce, technology, and loyalty & promotions capabilities combine to drive improved marketing results and a competitive edge. With over 14,000 employees, Merkle is headquartered in Columbia, Maryland, with more than 50 additional offices worldwide. Its innovative solutions enable brands to build meaningful customer relationships and enhanced customer experience.

Job Description

Job Description

Total Experience . 10 to 14 Years

Role Purpose

The Project Management - Manager will have overall responsibility for implementation and delivery of best-of-breed technology enabled marketing solutions. This qualified individual will be the customers primary point of contact and will ensure appropriate communication amongst the entire project team and stakeholders. This person will possess an understanding of the customers business and marketing requirements and lead the implementation team, develop and manage the project scope, manage project plans and schedules, handle resource scheduling and tracking, develop and maintain status documents and ensure that the quality of deliverables are met on time and within established budget.

Key Responsibilities :
 Managing the day-to-day progress of the project, from planning through deployment
 Ensuring that the project is managed in accordance with the approved Data Management methodologies and utilizing existing assets and best practices
 Develop and implement optimal engagement model for internal and Client communications
 Regular status reporting, issues management and escalation as needed
 Securing the right skilled resources, at the right time, and then rolling them off when scheduled
 Managing project financials including reporting actuals and providing accurate forecast
 Managing the project's vendor relationships, budget, timing, scope, and deliverables
 Managing project scope. This includes identification, assessment, and communication of changes to scope or project assumptions
 Managing project risks and issues with the associated action plans and mitigation strategies

Key Skills and Experience :
 Strong customer service orientation; consistently meet internal and external client commitments; demonstrated desire to exceed expectations
 Strong client management skills; manage through challenging situations resulting in positive outcomes for Clients and Merkle
 Effective communication skills: ability to simplify and structure complex concepts to streamline interactions and highlight key points
 Demonstrated project management skills
 Effective presentation skills
 Demonstrated critical thinking, problem solving, planning and organizational skills Demonstrated decision-making ability and desire to lead
 Ability to manage, delegate and use resources effectively
 Proven conflict management and resolution skills
 Experience in a hands-on functional role involving any of the following: development, business analysis, data-related quality assurance
 2+ years of experience managing marketing and customer data management platform implementations, as well as application development projects using Agile and iterative methodologies
 Understanding of Marketing concepts and platforms is a plus
 Skilled with Word, Excel, PowerPoint, Visio, MS Project
 Experience working with teams ranging from 5-10 people
 Bachelor's degree
 Ability to adapt to various conditions and situations; ability to tolerate stressful situations and remain focused under pressure
 Ability to thrive in a complex environment consisting of geographically dispersed and highly matrixed teams
 Ability to interact with senior level resources effectively and confidently, both internally and with the client to ensure desired outcomes
 Qualified individuals possess the Merkle attributes: smart, curious, committed to vision, passionate, fun and pleasant, an achiever and having a sense of urgency
 Willingness to travel when necessary - up to 25%

Qualifications
 Mandatory : Bachelors
 Field : Management
 Specialisation : Marketing or Business Related Field

Additional Information
 5+ years of experience managing database development, customer data management
 Application development projects using Agile and iterative methodologies
 Experience working with teams ranging from 5-10 people,