Customer Service Executive

Company Description

ControlZ is a smartphone industry pioneer that specializes in renewing pre-owned devices at the component level, delivering a top-notch experience that's As Good as New. By focusing on both cosmetic and functional renewal, we extend the device's life cycle and significantly reduce the carbon footprint of smartphone manufacturing, making a positive impact on the environment. Sustainability is at the core of everything we do at ControlZ.

Role Description

This is a full-time on-site role for a Customer Service Executive located in Gurugram. The Customer Service Executive will be responsible for ensuring customer satisfaction and maintaining a high level of customer service. This will include managing and resolving customer complaints, escalating issues to appropriate teams, and providing product/service information to customers. The Customer Service Executive will also be responsible for managing customer service operations and collaborating with other teams to. improve the overall customer experience.

Qualifications
 Interpersonal and communication skills
 Strong customer service skills and experience
 Experience managing customer service operations
 Ability to multitask and handle challenging situations
 Customer satisfaction and support skills
 Experience working in a fast-paced environment
 Bachelor's degree in Business Administration, Marketing, or related field
 Fluency in English and Hindi (both written and spoken) is a must
 Experience in the technology or smartphone industry is a plus

Salary based as per company standards.

Mon-Sat working

Location- Gurugram,