Customer Service Executive

Company Description

KDM is a leading manufacturer of premium electronic and mobile accessories. With a vision to be a Make in India, Make for the World brand, KDM is growing tremendously over the years. The brand provides a variety of premium mobile accessories such as TWS, Earphones, Speakers, Neckbands, wireless Headphones, Cables, Chargers, Tempered Glass, Mobile Stands, etc., with a distribution network spanning across pan India. KDM has a wide range of high-quality products and offers superior service to reach homes in the remotest areas of the country.

Role Description

This is a full-time role for a Customer Service Representative located in Mumbai. The Customer Service Representative will be responsible for providing excellent customer service, resolving customer inquiries and issues, ensuring customer satisfaction, and enhancing the customer experience. They will be required to work on-site and handle customer interactions in person and via phone, email, or chat.

Qualifications
 Customer Service Representatives, Customer Support, and Customer Service skills
 Customer Satisfaction and Customer Experience skills
 Excellent communication and interpersonal skills
 Problem-solving and conflict resolution skills
 Ability to multitask and work in a fast-paced environment
 Attention to detail and accuracy
 Strong organizational and time management skills
 Prior experience in a customer service role is preferred
 Fluency in English and Hindi languages

Job Location : Mumbai Central

Salary upto 40k,