Customer Service Representative

Company Description

PEACE BPO Services Pvt. Ltd. is a prominent player in the BPO industry, focused on delivering exceptional customer support and sales services. With a team of over 20 experienced agents, we specialize in US/UK voice processes to ensure effective communication. Our emphasis on compliance excellence, advanced technology, and customized solutions sets us apart in the industry.

Role Description

This is a full-time on-site role for a Customer Service Representative at PEACE BPO Services Pvt. Ltd. located in Mumbai. The Customer Service Representative will be responsible for providing top-notch customer support, ensuring customer satisfaction, and enhancing the overall customer experience through effective communication and problem-solving.

Qualifications
 Customer Service Representatives, Customer Support, and Customer Service skills
 Customer Satisfaction and Customer Experience expertise
 Strong communication and interpersonal skills
 Ability to actively listen and empathize with customers
 Problem-solving and conflict resolution abilities
 Experience in a similar role is a plus
 Fluency in English and any additional languages is beneficial
 High school diploma or equivalent,