Technical planning specialist

Technical planning specialist

Job Req ID: 36522

Posting Date: 25 Jul 2024

Function: Business Services & Operations

Unit: Networks

Location:
Outer Ring Road, Bellandur, Bengaluru, India

Salary: competitive

Recruiter: Ishwinder Singh

Hiring Manager: Zoheb Haq

Location: Bangalore

Mode - Hybrid

Why BT

Weve always been an organisation with a purpose; to use the power of communication to make a better world. You can trace this back to our beginning as pioneers of the worlds firs telecommunications company. At our heart were a technology company with research and innovation in our bones and a desire to be personal, simple, and brilliant for our customers - those are the values we live by whilst also creating an inclusive working environment where people from all backgrounds can succeed.Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale capable of achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world online, safe and secure, to delivering large scale technology infrastructure like the creation of BT Sport.

Today in this fast-changing, always on, digital world our purpose remains true. Yet the market conditions, regulations and competition we face are tougher than ever before. So, if you have the drive, optimism and resilience to help propel us forward well offer unrivalled personal development, a wealth of opportunities to learn, experience new things and pursue new careers. If thats you and what youre looking for, wed love you to be part of our future.

Why this job matters

The Service Op. Specialist executes a range of workstreams in driving the operational enablement and readiness of services offerings and capabilities, ensuring that these services are delivered effectively and efficiently for clients by fulfilling user requests, resolving service failures, and fixing problems.

What youll be doing

1. Leads the creation of accurate and timely reporting and related insights

2. Drives incident management, prioritisation and diagnostics related activities, logically troubleshoots complex customer issues or incidents, and escalates issues if necessary.

3. Drives a healthy and professional relationship with suppliers and senior internal stakeholders, ensures excellence customers engagement.

4. Ensures that services are aligned to the clients business requirements.

5. Ensures adherence to all standards, processes, policies and work instructions as determined across the BT Group.

6. Monitors the operational effectiveness of support services, developing and implementing improvement plans and ensures that contractual and delivery documentation is maintained with accuracy and that details are kept up to date.

7. Influences impact of the business" direction through the development and evangelisation of innovative services or products.

8. Mentors other colleagues within the service operations team, helping to improve the teams abilities by acting as a technical resource.

9. Champions, continuously develops and shares with team knowledge on emerging trends and changes in service operations.

The skills youll need

Information Management

Communication

Technology Implementation

Continuous Improvement

Change Management

Problem Solving

Service Level Agreement Management

IT Operations

Cloud Computing

Customer Relationship Management

Technical Support

Escalation Management

Incident Management

Decision Making

Growth Mindset

Quality Assurance

Inclusive Leadership

Our leadership standards

Looking in:

Leading inclusively and Safely

I inspire and build trust through self-awareness, honesty and integrity.

Owning outcomes

I take the right decisions that benefit the broader organisation.

Looking out:

Delivering for the customer

I execute brilliantly on clear priorities that add value to our customers and the wider business.

Commercially savvy

I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:

Growth mindset

I experiment and identify opportunities for growth for both myself and the organisation.

Building for the future

I build diverse future-ready teams where all individuals can be at their best.

Who is the BT Group

We're the leading communications provider with customers in 180 countries. Across the world we enable customer's digital transformations so they can thrive. Our focus is simple: be the global provider-of-choice for managed network and IT infrastructure services.,