BT Group

Hot2 days ago

Request Management Associate

BT Group
2 to 6 Yrs
  • Regular
  • Job Details

Job Details

    Request Management Associate Job Req ID: 30158 Posting Date: 21 Feb 2024 Function: Customer Service Unit: Business Location: Dundahera, Sector 21, Gurugram, India Salary: competitive Why this job matters The Service Ops. Advisor assists in the operational enablement and readiness of services offerings and capabilities, fulfilling user requests, resolving service failures, fixing problems and carrying out routine operational tasks. What youll be doing 1. Assists the resolution of Sale Operation processes and service issues by liaising with different teams, and communicating key information to other stakeholders as required. 2. Supports incident management, prioritisation and diagnostics, and escalates complex customer issues or incidents to operational managers. 3. Develops and maintains relationships with suppliers, customers and internal stakeholders. 4. Collates data in order to assist with accurate and timely reporting and related insights in respect of key. performance metrics. 5. Contributes to the Service Operations initiatives and ensures that services are aligned to the client's business requirements. 6. Assists the implementation of tactical strategies and improvement plans for Sales Operations. 7. Works from existing procedures and analysis of routine information to solve standard problems and enhance operational efficiency. 8. Assists in the operational effectiveness of support services and maintains contractual and delivery documentation with accuracy and keeping details up to date. The skills youll need Information Management Communication Technology Implementation Continuous Improvement Problem Solving Service Level Agreement Management IT Operations Cloud Computing Customer Relationship Management Technical Support Incident Management Escalation Management Decision Making Project/Programme Management Growth Mindset Quality Assurance Inclusive Leadership Our leadership standards Looking in: Leading inclusively and Safely I inspire and build trust through self-awareness, honesty and integrity. Owning outcomes I take the right decisions that benefit the broader organisation. Looking out: Delivering for the customer I execute brilliantly on clear priorities that add value to our customers and the wider business. Commercially savvy I demonstrate strong commercial focus, bringing an external perspective to decision-making. Looking to the future: Growth mindset I experiment and identify opportunities for growth for both myself and the organisation. Building for the future I build diverse future-ready teams where all individuals can be at their best,

Other Details

  • Industry BFSI
  • Recruiter Details BT Group
  • Job Tags quality assurance
  • Job Type Full time

Recruiter Details

  • BT Group
  • Other Haryana
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Company Details

BT Group

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