Job Details
Job Title : Technical Support Engineer
Responsibilities
Customer Support: Provide technical support to customers, addressing inquiries, troubleshooting issues, and resolving problems related to software, hardware, or network systems.
Problem Resolution: Diagnose and resolve technical issues through effective problem-solving skills, escalating more complex issues to higher levels of support as needed.
Documentation: Create and maintain detailed and accurate documentation of customer issues, solutions provided, and troubleshooting steps.
Communication: Communicate technical information in a clear and understandable manner to customers, both verbally and in writing.
Remote Assistance: Use remote desktop tools to assist customers in real-time, guiding them through solutions or resolving technical problems.
Collaboration: Collaborate with cross-functional teams, including development and quality assurance, to escalate and resolve complex technical issues.
Knowledge Base. Contribute to the development and enhancement of a knowledge base for common issues and solutions to empower both customers and the support team.
Product Feedback: Provide feedback to the product development team based on recurring customer issues and suggestions for product improvement.
Customer Training: Conduct training sessions for customers on using and troubleshooting the product effectively.
Quality Assurance: Participate in quality assurance activities to ensure that products meet customer expectations and technical specifications.
Qualifications
Bachelor's degree in Information Technology, Computer Science, or a related field.
Proven experience as a Technical Support Engineer or in a similar customer-facing technical role.
Strong knowledge of software, hardware, and network systems.
Excellent problem-solving and troubleshooting skills.
Effective communication skills, both written and verbal.
Familiarity with remote desktop tools and support software.
Customer-focused with a commitment to providing excellent service.
Ability to work independently and collaboratively in a team environment.
Knowledge of customer relationship management (CRM) tools is a plus.
Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Azure Fundamentals) are advantageous.
(ref:hirist.tech,
Other Details
- Industry IT Services & Consulting
- Recruiter Details SONOVISION AETOS TECHNICAL SERVICES PVT LTD
- Job Tags it network, quality assurance, technical support
- Job Type Full time
Recruiter Details
- SONOVISION AETOS TECHNICAL SERVICES PVT LTD
- Other Karnataka
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Company Details
SONOVISION AETOS TECHNICAL SERVICES PVT LTD
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