Technical Support Executive

JOB TITLE: Technical Support
LOCATION: Noida
ABOUT THE COMPANY
Innomasch Media Private Limited was established in the year 2016. It is a digital broadcast agency that provides digital broadcasting solutions to its clients. It combines creativity, technology, and location to achieve customer engagement through relevant information being broadcasted from one central point of control with complete control over content and programming. Innomasch Media Private Limited has managed to set and make a mark in this Industry through its undeniable support to its clients and the array of products and services it offers throughout the globe.
PROFILE SUMMARY
We are seeking a highly skilled and motivated Technical Support Specialist to join our dynamic team. The Technical Support Specialist will play a crucial role in ensuring the smooth operation of our broadcasting systems and providing exceptional technical support to our clients and internal stakeholders.
ROLES AND RESPONSIBLITIES
Resolve technical issues related to the hardware& software of broadcasting equipment Responsible for collaborating with the support team to troubleshoot technical problems Provide timely and effective solutions to hardware, software, and network issues Coordinate with internal teams or external vendors to address complex technical challenges
Assist in the installation, configuration, and testing of new hardware and software Implement system upgrades and patches to enhance performance and security
Provide training and guidance to clients and staff on using broadcasting equipment Communicate with vendors and service providers to escalate and resolve technical queries SKILLS REQUIRED
Experience in technical support or similar roles, in the broadcasting or media industry Strong knowledge of troubleshooting hardware, software, and network-related issues Excellent problem-solving skills and ability to resolve customer queries
Effective communication skills
Basic Knowledge of MS-office Software
Attention to detail and strong organizational skills
Flexibility to work beyond regular business hours to provide exceptional customer support ELIGIBILITY
0-2 years of Experience
B.Tech/BCA/Diploma in IT Field
WORKING HOURS
10:30 AM  6:30 PM (Monday to Saturday)

Job Type: Full-time


Sif:
 Day shift

Education:
 Bachelor's (Preferred)

Experience:
 Technical support: 1 year (Preferred)
 total work: 1 year (Preferred)

Language:
 English (Preferred)

Work Location: In person,