Technical Support Executive

Responsibilities:
 Customer Support: Provide technical assistance to customers via phone, email, or in-person meetings. Address customer inquiries, troubleshoot technical issues, and guide customers through equipment operation and maintenance procedures.
 Problem Solving: Diagnose technical problems with medical equipment and develop effective solutions. Coordinate with internal teams such as engineering, manufacturing, and quality assurance to resolve complex technical issues.
 Product Knowledge: Maintain a deep understanding of our medical equipment products, including their features, specifications, and functionality. Stay updated on product updates, enhancements, and new releases.
 Documentation: Create and maintain technical documentation, including user manuals, troubleshooting guides, and FAQs. Ensure documentation is accurate, comprehensive, and accessible to customers and internal teams.
 Training: Conduct training sessions for customers and internal staff on equipment operation, troubleshooting techniques, and maintenance best practices. Develop training materials and presentations to effectively communicate technical information.
 Quality Assurance: Assist in quality assurance processes by testing new equipment prototypes, conducting field trials, and gathering feedback from customers. Collaborate with the quality assurance team to identify and address product quality issues.
 Customer Feedback: Gather feedback from customers regarding their experiences with our products and services. Use customer feedback to identify areas for improvement and make recommendations for product enhancements or process improvements.
 Relationship Management: Build and maintain strong relationships with key customers, distributors, and partners. Serve as a primary point of contact for technical inquiries and support requests.

Qualifications:
 Bachelor's degree in Biomedical Engineering, Electrical Engineering, or a related field.
 Prior experience in technical support or customer service, preferably in the medical equipment industry.
 Strong problem-solving skills and attention to detail.
 Excellent communication skills, both verbal and written.
 Ability to work independently and collaboratively in a fast-paced environment.
 Knowledge of medical equipment regulations and standards (e.g., FDA regulations) is a plus.

Job Type: Full-time


Education:
 Bachelor's (Preferred)

Experience:
 Technical support: 1 year (Preferred)
 total work: 1 year (Preferred)

Language:
 English (Preferred)

Work Location: In person,