Retail Sales Associate

One of our reputed retail fashion brand Retail Sales Associate

ROLE: Sales Associate (Retail, in-store)

Were on a mission to help folks who are #GoingPlaces, travel with ease & get there looking sharp. We

are a direct-to-consumer - Indian brand launched in January 2020. Mokobara is headquartered in

Bangalore. We are on a mission to elevate the joy of travel for people who are #goingplaces. We are

obsessed with customers happiness and this is exactly what we are looking for in our customer

support team members. Go the extra mile to help our customers as much as possible, wherever

possible!

Strategic Priorities:

 Customer Service/Satisfaction

 Process Execution as per SOP's

 Achieving Individual Revenue Targets for Department/Category of the Store.

 Drive Profitability through product knowledge and cross-selling/up-selling skills achievement

and in coordination with Store Managers.

 Engaging with customers, highlighting promotions, responding to customer inquiries, visual

merchandising, managing inventory, carrying out transactions, and guiding customers

throughout the buying process.

Responsibilities:

 Sales Driven mindset with best learning ability and skill development and discipline.

 Ensuring consistent delivery of high-quality customer service as per the company standards

in all areas of operations.

 Ensuring Customer Satisfaction and executing action plans to improve the customer

satisfaction.

 Addressing and resolving all points of concerns of customers in a timely manner to avoid any

delays/issues during store operations.

 Monitoring stock and coordinating with store managers to ensure availability of stocks at all

times.

 Good Understanding of sales principal and customer service practices, solid communication

and interpersonal skills

 Ability to work as part of a team and take initiative independent of direct supervision

 Engaging with customers and suggesting required Products and Services by building

knowledge of Products and Services to build loyalty driven sales, enhancing knowledge of

customers to build product Experience.

 Positive attitude, pleasant personality and good self confidence

Cashiering & Controls:

 Handle cash, credit or other transactions with customers on POS or mobile app


 Issue change, receipts, refunds; Redeem vouchers and coupons as per SOP.

 Handling of petty Cash and recording in the system with the help from Store Manager

 Handling returns customers and checking to see if items are damaged or not and using

proper SOP channels accordingly.

Job Types: Full-time, Permanent

Benefits:
 Health insurance
 Life insurance
 Provident Fund

Schedule:
 Day shift
 Morning shift

 Performance bonus
 Yearly bonus

Experience:
 Retail sales: 2 years (Preferred)

Work Location: In person

Expected Start Date: 29/09/2024,