Retail Sales Associate

Job Title: Officer  Store Sales

Business Unit: Pet Care Division Cost Centre: Zigly

Location: Stores Domain:

Department;
Retail Level: Officer

Group:

Degree of Travel
Last updated on: 06th June 2022 Low

required to:

1. Customer Satisfaction
2. Process Execution as per SOPs

Strategic Priorities: 3. Achieve Revenue Targets for Department/Category for the Store.
4. Drive Profitability through Products and Services in co-ordination with Store

Manager.

5. Collaborate with Internal and External Stakeholders to drive events and workshops to build brand and its identity

External Internal
 Training Team (Experience
 Pets & Pet Parents

Key stakeholders Centre)
 Groomers
 Store Team
 Pet Trainers
 Services Team
 Vets and Behaviourists
 Category/Products Teams

Role directly reports to Positions that report into this role

Reporting structure
Store Manager -

Essential Qualifications Required - Graduation (Preferably Hotel Management)

Essential Experience 2  3 Years

Basic Calculation, MS Excel, Interpersonal communication, Written and verbal
Functional Competencies communication, Time management, Product knowledge, Telephone etiquette,

Customer service, Process Compliance and Record Maitenance

Cosmo Competencies

Proficiency Level Basic Intermediate Advanced Expert

Personal Impact

Analytical Thinking 

Drive for Entrepreneurship 

Effective Communication 

People Impact

Collaboration for Success 

Developing Self & Others 

Accountability of Self &


Others

Business Impact

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Managing Change &


Innovation

Sustainable Customer Focus 

Key Responsibilities:

General Areas of Responsibility:
 Ensuring consistent delivery of high quality customer service as per the company standards in all areas of operations.
 Ensuring Customer Satisfaction and executing action plans to improve the customer satisfaction.
 Evaluating execution of Services (Grooming, Vet, Behaviour) to ensure service timelines are met and in case of any delays, ensuring that the issues are identified and acted upon to achieve 100% TAT.
 Driving 100% execution of operational standards as per the SOP's to deliver flawless Operations through proper communication and follow up, Identifying the bottle necks and seeking support to resolve the concerns.
 Addressing and resolving all points of concern in a timely manner to avoid any risk/safety issues during operations.
 Monitoring stock and co-ordinating with responsible teams and departments to ensure availability of stocks at all times.
 Engaging with Pets & Pet Parents and suggesting required Products and Services by building knowledge of Products and Services to build loyalty, drive sales of differentiated products and private label products, enhancing knowledge of Pet Parents to build Pet Ownership Experience.

Cashiering & Controls:
 Handle cash, credit or other transactions with customers on POS or Kiosk
 Ensure pricing is correct
 Issue change, receipts, refunds; Redeem vouchers and coupons
 Make sales referrals, cross-sell products and introduce new ones
 Handling of petty Cash and recording in system
 Reconciliation of Cash and Credit Card transactions
 Process returns and check to see if items are damaged

Date: 19th July 2021 Date: 06th June 2022

Prepared by: Akshat Singh Reviewed by: Akshat Singh

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Additional Information:

- SAP or other relevant

ERP/Cash Management Competition
Functional Training: Heads Up for Tails

Platforms Companies:

- MS Excel: Basic

- Communication Skills
Languages

Behavioral Training: - Customer Centricity Hindi/English
required:

- Complaint Handling

TOE/GET/

Management N/A Age Limit: Max 30 years

Trainee

Problem Solving Skills

Any other
Industry: Retail Ability to identify and

information: detect issues by doing root cause analysis.

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Job Type: Full-time


Jadwal:
 Day shift
 Rotational shift

Tunjangan:
 Health insurance
 Provident Fund

Upah Tambahan:
 Performance bonus

Experience:
 Retail sales: 1 year (Preferred)
 total work: 1 year (Preferred)

Language:
 English (Preferred)

Shift availability:
 Day Shift (Preferred),