Customer Service Associate

What is Jar 

The Jar app is a habit-building micro-savings platform that helps users save fixed amounts from as little as 10 in 24K digital gold. Our users also have the option to convert these savings to cash or physical gold at their convenience.

Jar also effortlessly facilitates investments by enabling users to save while they spend, utilising our round-off method, like a digital piggy bank.

Founded by Misbah Ashraf, former founder of community-focused e-commerce platform Marsplay, and Nishchay AG, former director and founding member at mobility start-up Bounce, Jar's unwavering mission is to shatter psychological barriers to saving and investing, thus spearheading the Financial Fitness revolution for Bharat.

At Jar, we believe that savings are just the beginning for our customers. We want to walk alongside them through every step of their financial journey, which is why we have now expanded our offerings to meet those needs.

Our Offerings

Jar Ready Cash


Nek

Nek is an affordable luxury jewellery brand that is powered by Jar. It is the culmination of what we know best; affordability, the value of gold and crafting incredible connections. Nek's wide collection of silver and gold jewellery is made with meticulous artisanship to celebrate you and find the magic in every occasion.

Responsibilities
 Handling customer queries, providing chat, voice, and email support.
 Conducting surveys with customers to understand the usage and overall experience to collect prompt and accurate feedback from customers.
 Troubleshooting problems and seeing them through to resolution.
 Demonstrating excellent product knowledge to enhance customer support.
 Escalating users" unresolved issues to the appropriate internal teams.

Requirements
 English and Hindi language proficiency (written and spoken).
 A minimum of 1-4 years of experience.
 Excellent interpersonal written and oral communication skills.
 Computer skills.
 Knowledge of mediation and conflict resolution techniques is preferable.

From The Founders" Desk

As founders, we take a great deal of pride in how far Jar has come as a company, not just in terms of the product and service we have built, but because of the many incredible people who have trusted us and joined us on our journey. At Jar, we're working on solutions that could positively impact over 400 million Indians who find themselves stalled on their financial journey.

It's not something we can solve alone; it takes the collective effort and innovation of a great number of people to do that. It's only natural, then, that we look for problem solvers and collaborators, people who fail fast, learn just as quickly from those failures and boldly offer unconventional insight and perspective when faced with challenges.

We know that the next great idea can come from anyone and we strive to foster the kind of environment where those ideas get carried to execution without losing their greatness. No matter what their stint at Jar was like, we want our team to look back on it and feel like they learned, grew and succeeded, just as Jar did. If that sounds a little scary, a little difficult, but also interesting and exciting, then you'll probably fit right in.

Why join Jar, you ask 

Jar is a diverse and inclusive workplace that embraces the ideas and perspectives of all employees, and recognises their efforts and contributions regardless of ethnicity. Our workspace also boasts a great blend of youth and experience, which helps us maintain a transparent culture with no micromanagement. We also have flexible working hours, and provide medical insurance to all employees.

Skills: interpersonal skills,communication skills,computer skills,customer service,time management,query resolution,crm software,