Senior Customer Relationship Officer

Company Description

BlueStone, founded in Bangalore in 2011, is a prominent digital-first fine jewellery brand in India. The brand focuses on modernity and digitization, offering a seamless omnichannel experience for customers. With a wide range of 100% certified jewellery designs in gold, platinum, diamonds, and gemstones, BlueStone caters to diverse preferences and budgets. The brand is supported by funding from institutional investors like Accel Partners, Kalaari Capital, and Hero Enterprises.

Role Description

This is a full-time on-site role for a Senior Customer Relationship Officer at BlueStone in Pune. The role involves managing customer relationships, resolving queries and concerns, providing personalized assistance, and ensuring customer satisfaction. The Senior Customer Relationship Officer will also collaborate with internal teams to enhance customer experiences and drive business growth.

Qualifications
 Excellent customer service and interpersonal skills
 Strong communication and problem-solving abilities
 Experience in managing customer relationships
 Knowledge of jewelry or luxury retail industry
 Ability to work effectively in a team environment
 Proficiency in MS Office and CRM software
 Bachelor's degree in Business Administration or related field
 Bike & Driving License Compulsory,