Retail Sales Customer Support (Entry level)

Retail Sales Customer Support

Mazikien (https://www.mazikien.com) is seeking a dedicated and customer-oriented Customer Support Specialist to join our team. As a Customer Support Specialist, you will be the first point of contact for our customers, providing exceptional support and ensuring customer satisfaction.

Responsibilities:
 Provide excellent customer support via email, phone, and live chat.
 Efficiently handle customer inquiries, complaints, and returns.
 Troubleshoot customer issues and provide resolutions.
 Process orders, refunds, and exchanges accurately.
 Maintain a high level of customer satisfaction and loyalty.
 Contribute to the improvement of customer service processes.
 Stay updated on product knowledge and company policies.
 Utilize CRM software to manage customer interactions.

Qualifications:
 Strong communication and interpersonal skills.
 Excellent problem-solving and decision-making abilities.
 Ability to multitask and prioritize tasks effectively.
 Proficiency in computer systems and customer relationship management (CRM) software.
 Previous experience in customer service is preferred.
 Knowledge of the fashion industry is a plus.

Benefits:
 Competitive salary and benefits package.
 Opportunities for growth and advancement.
 Dynamic and collaborative work environment.
 Be part of a passionate and innovative team.

About Mazikien

Mazikien is a conscious luxury brand, capturing the essence of global style and Indian craftsmanship. We are dedicated to creating premium, sustainable western wear that empowers women. Our collections are meticulously handcrafted using organic fabrics, reflecting a commitment to both the wearer and the planet. With a modern perspective, our designs blend contemporary aesthetics with India's rich heritage of artisanal skill. Mazikien is more than just clothing; it's a lifestyle choice for the discerning woman who values individuality, ethical fashion, and timeless elegance. Our pieces are not merely garments but wearable art, designed to inspire confidence and make a positive impact.,