Program Management Office (PMO) Analyst

About Us

smartShift is the worlds leading provider of Intelligent Automation for SAP transformations. smartShift Intelligent Automation(R) is trusted by global brands to drive innovation. We help customers accelerate the transformation of their SAP systems to next-generation cloud computing environments. Our solutions have delivered thousands of application modernization initiatives, analyzing and converting over 2.5 billion lines of code, eliminating risk, and freeing up strategic resources to focus on growth. smartShift is ISO 27001:2013 Certified.

About the job

As a PMO Analyst, you will play a crucial role in supporting the successful delivery of projects and initiatives within our Customer Success team. You will be responsible for providing project management support, conducting analyses, maintaining project documentation, and ensuring adherence to established processes and standards for Customer Success department.

Responsibilities:

Project Management Support:
 Assist in. the coordination and execution of projects within the Customer Success department.
 Collaborate with project managers to maintain metrices for Customer success department covering project plans, timelines, and resource allocations.
 Monitor project progress, report potential risks or issues to CS leadership
 Data Analysis and Reporting:
 Conduct data analysis to identify trends, insights, and opportunities for improvement within Customer Success projects and initiatives.
 Prepare regular reports and dashboards to communicate project status, key metrics, and performance indicators to stakeholders.
 Process Improvement:
 Identify inefficiencies or gaps in existing processes and recommend improvements to enhance project delivery and effectiveness.
 Work closely with cross-functional teams to implement process improvements and best practices.
 Stakeholder Communication:
 Facilitate as point of contact for stakeholders, providing regular updates on project status, milestones, and deliverables.
 Risk Management:
 Monitor and escalate risks as necessary, collaborating with stakeholders to address and resolve issues.

Qualifications & Skills:

Education:
 Bachelor's degree in Business Administration, Project Management, or related field.
 Proven experience (5 years plus) in a project management or PMO role, preferably within a Customer Success or Global Delivery environment.
 Strong understanding of project management methodologies, tools, and techniques.
 Excellent analytical skills, with the ability to analyse data, identify trends, and make data-driven recommendations.
 Exceptional organizational and multitasking abilities, with a keen attention to detail.
 Excellent communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels.
 Proficiency in project management tools (e.g., Microsoft Project, Jira) and Microsoft Office Suite.
 Project Management Professional (PMP) certification is a plus.
 Oracle OpenAir knowledge is preferred

Behavioural Competencies:
 Quick learner & excellent communication skill
 Team Player (with prior experience in working with Global teams is preferable).
 Strong people orientation & collaboration skills.
 The successful candidate will be able to thrive in a highly collaborative workplace and actively engage in the delivery process spread across different geographical locations,