Customer Service Specialist

Company Description

Kaam.com is an innovative and forward-thinking platform that is revolutionizing workforce dynamics. Our mission is to accelerate job creation, skilling, employability and diversity in the job market. Our commitment is to integrate financial inclusion and employee wellbeing as the key pillars of our vision. We are dedicated to creating a transparent and self-sustaining ecosystem where every role is a stepping stone to greater opportunities, and diversity is celebrated.

Role Description

This is a full-time, on-site role for a Customer Service Specialist located in Goregaon East in Mumbai. The Customer Service Specialist will be responsible for providing exceptional customer support, ensuring customer satisfaction, maintaining phone etiquette, and improving the overall customer experience. The role requires excellent communication skills, both written and verbal, as well as the ability to liaise with cross-functional teams within the organisation and respond to. customer inquiries promptly.

Qualifications
 Excellent customer service skills and experience in customer support
 Demonstrated ability to ensure customer satisfaction and create a positive customer experience
 Ability to maintain phone etiquette and respond to customer inquiries promptly
 Strong communication skills, both written and verbal
 Experience in a fast-paced customer service environment
 Ability to work independently and as part of a team
 Bachelor's degree in Business Administration, Hospitality, or related field
 Experience in the hospitality industry is a plus

Remuneration:
 3 Lpa to 4 Lpa depending on experience, freshers are welcome to apply,