Customer Success Manager

About the Position:

We are looking to hire a highly motivated, well-spoken Customer Success Manager who can help EasyEcom in key account management and customer retention. As a Customer Success Manager, your daily job would involve developing relationships with clients and ensuring their expectations are being met.

About EasyEcom:

EasyEcom is an industry-leading omnichannel order & and warehouse management solution for eCommerce businesses and multichannel retailers like Epigamia, Mondelez International, MyGlamm, Borosil, Prestige, etc. We are persistently growing, from a few hundred clients to over 7000+ global clients, a handful of dedicated team members to 110+ members strong team, and being VC funded, we are continuing to expand over and beyond!

Roles & Responsibilities:

 Developing effective work relationships with key clients based on mutual trust and respect.

 Developing & and implementing strategic plans to manage and grow accounts.

 Resolving key clients" issues and. complaints promptly

 Understanding the business needs of key accounts, and providing them with an effective solution.

 Managing communication between the key accounts and internal teams (Support Team, Sales Team, Tech Team) to develop solutions.

 Identifying opportunities for improvement and proposing new tools and processes.

 Developing & maintaining excellent knowledge & understanding of business, offerings, competitors & industry.

Requirements:

 Candidates with a bachelor's in technology or business are preferred.

 A minimum of 3+ years experience in account management with additional experience in the e-commerce industry

 Excellent communication skills and listening skills.

 Fluency in both English and Hindi.

 Should be able to quickly get a thorough understanding of the company product.

 Should be able to multitask and manage time effectively.

 Should have strong interpersonal relationship skills.

 Ability to understand the companys key clients and their position in the industry,