Customer Success Manager

Shift for this Job is 6AM IST to 3PM IST, Please only apply if you are comfortable with the shift timings.

Key Responsibilities:
 Customer Engagement: Act as the primary point of contact for our Australian customers, managing relationships through effective communication via phone, Zoom meetings, and emails.
 Product Demonstrations: Conduct product demos to prospective and existing customers, showcasing the value and benefits of our offerings.
 Query Management: Address and resolve customer queries efficiently, providing timely solutions and support.
 Outbound Calls & Follow-ups: Execute outbound calls to engage with customers, follow up on leads, and ensure satisfaction with our services.
 Customer Success: Develop and maintain strong relationships with customers, ensuring they derive maximum value from our products and services.
 Feedback Loop: Gather customer feedback and collaborate with internal teams to enhance product features and overall customer experience.

Qualifications:
 Experience: Minimum of 2 years in a customer success, customer support, or similar role, preferably with experience in handling international clients.
 Communication Skills: Excellent verbal and written communication skills, with a proven ability to conduct engaging product demos and maintain professional relationships.
 Tech-Savvy: Proficiency in using CRM systems, video conferencing tools like Zoom, and other communication platforms.
 Problem-Solving: Strong problem-solving skills with a proactive approach to addressing customer needs and concerns.
 Time Management: Ability to manage multiple customer accounts and queries efficiently within the assigned shift.,