Customer Service & Operations Analyst

Customer Service & Operations, Customer

Customer Service & Operations Analyst

Closing date for applications: 05/03/2024

Bangalore, India

Permanent

Full Time

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Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.

This role is based in India and as such all normal working days must be carried out in India.

Job description

Join us as a Customer Service & Operations Analyst
 In this customer centric role, youll deliver successful outcomes for your customers by investigating their queries and understanding their needs
 Youll be liaising with customers and businesses to accurately collect information in order to solve their queries
 This is an opportunity to be recognised as a subject matter expert, enhancing your reputation throughout the bank
 We're offering this role at senior analyst level

What you'll do

As our Customer Service & Operations Analyst. youll maintain a clear understanding of the needs of our customers and stakeholders to deliver the most appropriate and fit-for-purpose solutions when dealing with complex issues. Youll also support the unit leader by allocating work, making sure processes are followed and helping in the development of business continuity plans.

Your day-to-day activities will include:
 Authorising and investigating all transactions to defined KPIs
 Providing specialist support by monitoring and sharing MI
 Collecting and analysing the required information from the customers and businesses
 Reviewing processes which could be enhanced to improve the customer experience

The skills you'll need

In order to excel in this role, youll have strong customer service abilities along with customer and industry knowledge. Youll also work well in a fast-paced environment and have good organisational skills for delivering to deadlines.

Youll also demonstrate:
 An awareness of changes in trends, policies and regulations
 An understanding of our industry and its customers
 A thorough understanding of products, processes and banking systems,