Technical Support Engineer Mumbai

Position: Technical Support Engineer

Experience: 2-4 years

Qualification: BE/MCA/BSC/ Diploma with relevant experience

Location: Mumbai

Travel: Should be prepared to travel within India and abroad

Company Profile:

AllGoVision Technologies is a company focused on developing state of the art technology products in video analytics leveraging the latest advancements in machine learning and artificial intelligence. Our software product is sold in 30+ countries through 100+ channel partners. We are the No 1 Video Analytics brand in India.

Work profile:
 Deployment of AI product of AllGoVision Video Analytics, customer interaction, Demo/POC, Support. Resolution to complex problems. Good trouble shooting and customer management capability.
 Deploy solution/application at Customer site remotely / at site within stipulated time, get UAT and evaluation report.
 Troubleshooting of networking, Windows server and Linux OS required.
 Good verbal and written communication skills desirable.
Work closely with Sales and Engineering team.
 Required Skills:
 Exposure Enterprise architecture, Deep learning, Cloud solutions will be preferable
 Understanding of Video Analytics/ video management products, Security Products, IT enterprise products pre and post sales activities, System architecture knowledge for enterprise software architecture.
 knowledge in system administration of Linux operating systems and MySQL Database
 Hands on experience of Video/CCTV Cameras and security products will be preferable
 Hands on experience of IP Networks, DNS, Load balancers, DHCP, MS office will be preferable
 Customer facing skills, Resourceful, fast on feet, Customer Management, Getting User acceptance test
 Proficiency in Technical documentation like Manuals and troubleshooting document
 Willing to travel in India and abroad

If you are interested, please do share your updated resume to hidden_email,