Tranzeal Incorporated

Hot0 days ago

Prisma Cloud - Technical Support Engineer

Tranzeal Incorporated
3 to 8 Yrs
  • Regular
  • Job Details

Job Details

    Hi Everyone, One of our Direct client is Hiring Prisma Cloud - Technical Support Engineer in Bengaluru, Karnataka, India. If anyone is interested, please share your resume. Job Title: Prisma Cloud - Technical Support Engineer Location: Bengaluru, Karnataka, India - Onsite/Hybrid Job Description Provide technical services around Prisma Cloud technologies, troubleshooting and best practices observations to customers Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner Provide fault isolation and root cause analysis for technical issues Publish Technical Support Bulletins and other technical documentation in the Knowledge Base Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc. Travel to customer sites in the event of a critical situation to expedite resolution as required Provide configurations, troubleshooting and best practices to customers. Work with our Engineering team and influence the operability of the product. Participate in regular weekend on-call rotation and provide after-hours support on an as-needed basis. Able to effectively communicate to all levels and stakeholders - internally and externally on complex technical issues Skills 3-8 years of related experience. Strong Linux SysAdmin experience including troubleshooting with a problem-solving mindset Hands-on experience with Infrastructure automation solutions such as Ansible, Puppet, RunDeck, Chef Experience with Kubernetes (Docker), Rancher, Jenkins (or similar), Git (or similar) Experience with scripting including Python, JSON, YAML, and Bash Experience preferred with supporting Cloud native security products Experience with Cloud Providers (GCP, AWS, Azure), CI/CD, Container Registries, Serverless Knowledge of SIEM, vulnerability management tools and firewalls. Knowledge understanding malware, exploits, operating system structure and behavior. Strong ability to independently troubleshoot, reproduce issues and identify feasible workarounds in broad, complex, and unique environments with mixed applications and protocols required. Knowledge of Cloud infrastructure a plus,

Other Details

  • Industry IT Services & Consulting
  • Recruiter Details Tranzeal Incorporated
  • Job Tags gcp, aws, puppet, docker, azure
  • Job Type Full time

Recruiter Details

  • Tranzeal Incorporated
  • Other Karnataka
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  • hidden_mobile

Company Details

Tranzeal Incorporated

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