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Tranzeal Incorporated
Hot0 days ago
Prisma Cloud - Technical Support Engineer
Tranzeal Incorporated
3 to 8 Yrs
- Regular
- Job Details
Job Details
- Hi Everyone,
One of our Direct client is Hiring Prisma Cloud - Technical Support Engineer in Bengaluru, Karnataka, India. If anyone is interested, please share your resume.
Job Title: Prisma Cloud - Technical Support Engineer
Location: Bengaluru, Karnataka, India - Onsite/Hybrid
Job Description
Provide technical services around Prisma Cloud technologies, troubleshooting and best practices observations to customers
Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
Provide fault isolation and root cause analysis for technical issues
Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
Travel to customer sites in the event of a critical situation to expedite resolution as required
Provide configurations, troubleshooting and best practices to customers.
Work with our Engineering team and influence the operability of the product.
Participate in regular weekend on-call rotation and provide after-hours support on an as-needed basis.
Able to effectively communicate to all levels and stakeholders - internally and externally on complex technical issues
Skills
3-8 years of related experience.
Strong Linux SysAdmin experience including troubleshooting with a problem-solving mindset
Hands-on experience with Infrastructure automation solutions such as Ansible, Puppet, RunDeck, Chef
Experience with Kubernetes (Docker), Rancher, Jenkins (or similar), Git (or similar)
Experience with scripting including Python, JSON, YAML, and Bash
Experience preferred with supporting Cloud native security products
Experience with Cloud Providers (GCP, AWS, Azure), CI/CD, Container Registries, Serverless
Knowledge of SIEM, vulnerability management tools and firewalls.
Knowledge understanding malware, exploits, operating system structure and behavior.
Strong ability to independently troubleshoot, reproduce issues and identify feasible workarounds in broad, complex, and unique environments with mixed applications and protocols required.
Knowledge of Cloud infrastructure a plus,
Other Details
- Industry IT Services & Consulting
- Recruiter Details Tranzeal Incorporated
- Job Tags gcp, aws, puppet, docker, azure
- Job Type Full time
Key Skills
- Ansible
- Puppet
- Chef
- Kubernetes
- Docker
- Jenkins
- Git
- Python
- JSON
- YAML
- Bash
- GCP
- AWS
- Azure
- SIEM
- firewalls
- Linux SysAdmin
- Infrastructure automation
- RunDeck
- Rancher
- Cloud native security products
- Cloud Providers
- CICD
- Container Registries
- Serverless
- vulnerability management tools
- malware
- exploits
- operating system structure
- Cloud infrastructure
Recruiter Details
- Tranzeal Incorporated
- Other Karnataka
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- hidden_mobile
Company Details
Tranzeal Incorporated