IRM Regulatory & Testing - Vice President

Business Analysis Manager you will be responsible for ensuring the line of business has a sustainable and disciplined end-to-end control & remediation environment, identifying and escalating process gaps with a sense of urgency, and partnering with various Business partners to ensure issues are document and remediated within required service levels.

Job Responsibilities:
 Accountable for achieving key service metrics, meeting or exceeding productivity goals,
 Drive process improvement and change management
 Ensure all work is processed within assigned service levels and meets Legal/Compliance requirements
 Demonstrate exceptional leadership skills
 Demonstrates people management skills and cultivates positive, inclusive work environment
 Ensure that controls are properly designed, operating effectively, and essential to a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols
 Responsible for daily remediation for exception processes caused by systemic failures or Card Service specialist account maintenance errors.

Required qualifications, capabilities, and skills:
 Prior experience in operations functions such as Card, Retail, Auto or Business Banking Servicing functions would be required.
 Understanding end to end back-end teams Servicing function would be an added advantage.
 Bachelors degree or equivalent experience recommended
 5-7 years of experience in financial services industry with background in controls, audit, quality assurance, operational risk management, or compliance preferred; or equivalent subject matter expertise in a relevant business related function/operation
 Presentation / Communications: Develop and deliver concise presentations that clearly articulate challenges, actions, and results for complex matters  creating clarity and bias for action with key stakeholders.
 Build and sustain strong relationships with the ability to influence change with key stakeholder across various organizations
 Previous management experience required
 Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) preferred
 Strong Card Servicing and C3 TSYS Mainframe knowledge is preferred

This is a Hybrid position which will require the incumbent to commute/work on site 3 days a week and work from home 2 days a week.,