Backend Operations Executive

Role: Backend Operations Executive
 Industry : Emerging Technologies (IoT)
 Department: Customer Success, Service & Operations
 Employment Type: Full-Time, Permanent
 Role Category: Customer Success

Job description:
 Operations Process Management: Design, implement, and optimize efficient operational processes to ensure seamless customer experiences.
 Customer Support: Provide timely and effective support to customers, resolving inquiries and troubleshooting issues.
 Software Account Setup: Configure and manage software accounts to align with customer requirements.
 Data Analysis: Analyze operational data, identify trends and areas for improvement, and present actionable insights to management.
 Quality Assurance: Develop and implement quality control measures to ensure adherence to standards and exceed customer expectations.
 Team Collaboration: Foster strong working relationships with cross-functional teams to optimize customer experiences and streamline operations.
. Continuous Improvement: Proactively identify opportunities to enhance operational efficiency, reduce costs, and drive innovation.
 Compliance: Maintain thorough knowledge of relevant regulations and procedures, ensuring operational compliance with data privacy, safety, and industry standards.

Education qualification:
 Preferred: B.Tech/B.E. in Computer Science, Information Technology, or related field.
 Acceptable: Diploma in Computer Science, Information Technology, or related field; BCA, B.Sc in Computer Science, or related field,