Health Operations Associate - Healthcare Management

Skill required:

Healthcare Management - Healthcare Management

Designation:

Management Level - Associate

Job Location:

Chennai

Qualifications:

Any Graduation

Years of Experience:

1 to 3 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com



What would you do 

Make sure there is no reference of Client name/Project "Full Time, Benefits. eligible, 100% Work from Office (Return to Office). Night Shifts Only
 Provide documentation coverage for assigned healthcare providers, which involves listening to audio records of patient clinic visits/encounters using AI technology and support tools to summarize medical facts, findings and prescribed treatment plan into a professional clinical report/provider note format. Clinical reports/provider notes include but are not limited to history of present illness, physical exam, results, assessment, and plan.
 Navigate client electronic health record (EHR) to enter clinical reports and data directly into clients EHR.
 Document clinical reports and data into EHR in adherence with clients guidelines, workflows and note templates.
 Audit AI technology clinical report and data summaries for accuracy and completeness against audio recording of patient clinic visit/encounter.
 Audit AI technology clinical report and data summaries documented in adherence with clients guidelines, workflows and note templates.
 Maintain a high-quality of standards and adherent with account specific documentation guidelines and requirements.
 Accept and apply client provider feedback to improve documentation.
 Collaborate with manager and client business leads with successfully resolving issues/addressing opportunities.
 Actively participate in ongoing educational sessions and in-services to maintain and enhance standard of care and clinical pathways knowledge.
 Complete required clinical education hours needed to maintain active licensure/certification.
 Meet on-going training and education requirements, productivity, and quality metrics.
 Participate in internal and client facilitated quality and process improvement discussions to improve AI technology accuracy, provider experience In Health Information Management (HIM) you will be responsible for the practice of acquiring, analyzing and protecting digital and traditional medical information vital to providing quality patient care.

What are we looking for 
 Written and verbal communication

We are looking for individuals who have the following skillset:

Adaptable and flexible

Ability to perform under pressure Problem-solving skills

Detail orientation

Ability to establish strong client relationship

Achieve a passing Talegent score

Type a minimum of 35 words per minute (WPM)

Proficient with the use of Office 365 and work productivity/support tools

Proficient data entry and computer skills with ability to navigate multiple programs/systems and learn additional computer programs as required to perform role

Successful completion of Quality Documentation Specialist Program. Successful completion is defined as meeting minimum post-training knowledge assessment score(s) and competencies."

Previous experience as a medical scribe or performing medical summarization role Related outsourcing operations experience

Previous medical reviews/health related audit experience

Experience or training in the medical specialty of Oncology, Orthopedics, Neurology, ENT, Cardiology, Ophthalmology, GI, Dermatology, Rheumatology, Family Medicine/General Practice,
 Pain Management, Nephrology or Urology

Previous experience working with Electronic Health Record system such as Epic, Cerna or Athena

Knowledge of utilization management process and ability to interpret and apply member contracts, and member benefits, preferred.

Previous medical coding and knowledge of Diagnosis Codes ICD-10 and CPT codes desired""
 Demonstrate strong/expert customer service skills: ability to prioritize customer needs, action oriented and responsive

Excellent listening skills with ability to understand diverse accents and dialects of physicians/providers, their staff, and patients""
 Clinical Graduate with a bachelors degree in a health/clinical related field such as nursing, pharmacology, kinesiology, sports medicine or occupational/speech therapy or experienced health agent with a minimum of 1 year experience working in healthcare.

Roles and Responsibilities
 Provide documentation coverage for assigned healthcare providers, which involves listening to audio records of patient clinic visits/encounters using AI technology and support tools to summarize medical facts, findings and prescribed treatment plan into a professional clinical report/provider note format. Clinical reports/provider notes include but are not limited to history of present illness, physical exam, results, assessment, and plan. Navigate client electronic health record (EHR) to enter clinical reports and data directly into clients EHR. Document clinical reports and data into EHR in adherence with clients guidelines, workflows and note templates. Audit AI technology clinical report and data summaries for accuracy and completeness against audio recording of patient clinic visit/encounter. Audit AI technology clinical report and data summaries documented in adherence with clients guidelines, workflows and note templates. Maintain a high-quality of standards and adherent with account specific documentation guidelines and requirements. Accept and apply client provider feedback to improve documentation. Collaborate with manager and client business leads with successfully resolving issues/addressing opportunities. Actively participate in ongoing educational sessions and in-services to maintain and enhance standard of care and clinical pathways knowledge. complete required clinical education hours needed to maintain active licensure/certification. Meet on-going training and education requirements, productivity, and quality metrics. Participate in internal and client facilitated quality and process improvement discussions to improve AI technology accuracy, provider experience,