Customer Relationship Manager (CRM)

JOB POSITION

CUSTOMER RELATIONSHIP MANAGER

EXPERIENCE

5-7 YEARS

COMPANY PROFILE

Welcome to Hongyi JIG Rapid Technologies Co. Ltd. - Pioneers in Product Development and Dies Moulds Manufacturing.

With offices in India and Hong Kong, we bring 28 years of invaluable experience to the field of product development. Over the years, we have successfully assisted more than 500 customers across 8 countries in establishing projects worth a staggering 4000 crores of investments. As an ISO 9000 certified company, we pride ourselves on our mastery in Product Development, Tools Development, and Project Management. Our track record speaks for itself, with over 3160 manufacturing projects completed to date and the prestigious recognition of 7 best product design awards. With a significant market presence in the Black & White goods industry, FMCG, and making strides in the automotive industry, we have established ourselves as a trusted partner for numerous businesses.

At Hongyi JIG, we believe. in delivering excellence and innovation in every aspect of our work. Our dedicated team of professionals is committed to providing cutting-edge solutions that meet and exceed the expectations of our clients.

JOB BRIEF

Are you a dynamic and results-oriented professional with expertise in CRM implementation  Join Hongyi JIG Rapid Technologies, a leading industrial product design and development company based in Delhi, India. We're seeking a CRM Specialist to lead the implementation and optimization of our CRM system. As a crucial member of our team, you'll not only manage the CRM but actively engage with customers, driving repeat business, and identifying new opportunities. If you're ready to play a pivotal role in customer relationship management and business development, apply now and be part of our innovative and growing organization.

RESPONSIBILITIES

CRM Implementation and Optimization:
 Lead the implementation and customization of the CRM system to meet the specific needs of our business.
 Continuously optimize and enhance the CRM system to improve efficiency and support business objectives.

Customer Engagement and Relationship Building:
 Proactively call existing customers to seek repeat business and assess their ongoing needs.
 Build and nurture strong relationships with customers, keeping them engaged through regular communication and the sharing of relevant marketing materials.

Customer Outreach:
 Conduct a minimum number of outbound calls to customers on a regular basis.
 Ensure effective communication with customers to understand their feedback and address any concerns.

Customer Support Coordination:
 Collaborate with project teams to ensure that each customer receives excellent service.
 Support customers in their requirements through effective communication and coordination with the project team.

Business Development:
 Identify and pursue opportunities for new business from existing customers.
 Work closely with the sales and marketing teams to capitalize on potential upsell and cross-sell opportunities.

QUALIFICATION
 Customer Relationship Management (CRM) Expertise: Proven experience with CRM software (e.g., Salesforce, HubSpot, Zoho CRM) and the ability to leverage its features to enhance customer relationships and drive business outcomes.
 Sales and Marketing Acumen: A background in sales or marketing is advantageous, showcasing the ability to understand customer needs, promote products or services, and contribute to revenue growth.
 Analytical Skills: Proficiency in analyzing CRM data and generating actionable insights. The ability to interpret customer behavior, track performance metrics, and make data-driven recommendations for improvement.
 Problem-Solving Skills: Demonstrated ability to identify challenges, propose effective solutions, and address customer concerns in a proactive and timely manner.
 Communication and Negotiation Skills: Strong verbal and written communication skills, including the ability to negotiate and influence customer decisions positively.
 Multitasking Abilities:
 Team Collaboration: Experience working collaboratively with cross-functional teams, including sales, marketing, and project management, to achieve common goals and deliver exceptional customer service.
 Adaptability: A flexible and adaptable mindset, able to navigate changing business requirements, customer preferences, and industry dynamics.
 Continuous Learning: A commitment to staying updated on industry trends, CRM advancements, and best practices, with a willingness to undertake relevant training as needed.
 Results-Driven Attitude: A proactive and results-oriented approach, with a focus on achieving and exceeding key performance indicators and business targets.
 Strong Follow-up Skills: Demonstrated ability to consistently follow up with customers, leads, and internal teams to ensure timely resolution of queries, provide updates on ongoing projects, and nurture relationships effectively. A proactive approach to follow-up communications and a commitment to maintaining a high level of customer engagement,